Refund Policy


1.1 Thank you for choosing Clara Vitoria Digital for your digital marketing needs. This refund policy outlines the terms under which refunds will be provided for our services.


2.Refund Eligibility

2.1 Refunds will only be considered under the following circumstances:

Failure to deliver the agreed-upon services as outlined in the project discussions.

Material breach of contract by Clara Vitoria Digital.

2.2 Refund requests must be made in writing and sent to within 10 days of the service delivery date.


3.Non-Refundable Services

3.1 The following services are non-refundable:

Any services that have already been delivered or completed.

Third-party fees or expenses incurred on behalf of the client.


4.Process for Refund Requests

4.1 To request a refund, the client must provide:

Details of the service for which a refund is requested.

A clear explanation of why a refund is warranted.

4.2 Clara Vitoria Digital will review the refund request within 3 days and notify the client of the decision.


5.Refund Approval

5.1 If the refund request is approved, Clara Vitoria Digital will issue the refund within 7 business days, using the original method of payment.


6. Refusal of Refund Requests

6.1 Clara Vitoria Digital reserves the right to refuse a refund request if:

The request does not meet the eligibility criteria.

The client has not complied with the terms and conditions of the agreement.


7.Modification of Services

7.1 Clara Vitoria Digital may, at its sole discretion, offer to modify or redo services instead of issuing a refund.


8. Changes to the Refund Policy

8.1 Clara Vitoria Digital reserves the right to update or modify this refund policy at any time without prior notice.

By engaging with Clara Vitoria Digital, the client acknowledges that they have read, understood, and agreed to this refund policy.


Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.